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Patient and Family Engagement Resource Compendium

A new resource compendium links users to key resources on patient and family engagement. The resources, each briefly described, are grouped into these categories:

  • Leadership
  • Organizational assessments
  • Patient and family advisory council/committee: resources for hospitals
  • Partnering to improve the quality of care
  • Engaging patients and families during the hospital stay
  • Health literacy: resources for providers
  • Health literacy: resources to help patients communicate with providers and manage medications
  • Health literacy: resources to help patients prevent adverse events in the hospital
  • Shared decision making
  • Engaging to reduce disparities

The compendium also explains how the resources can help in getting started with a new program or initiative, and it ends with a general bibliography of additional article references.

Patient and family engagement resource compendium. Health Research & Education Trust, Dec. 2015. http://www.hret-hen.org/topics/pfe/20160104-PFEcompendium.pdf

Posted by AHA Resource Center (312) 422-2050, rc@aha.org

Patient & Family Engagement: a Survey of US Hospital Practices

Patient and family engagement is associated with better health outcomes, higher patient ratings of quality, and reduced use of health services. So what are hospitals doing to engage patients and their families?

Results of a survey point to current practices used by hospitals in the US. Twenty-five consensus engagement strategies were covered in the survey; they addressed organizational practices, bedside practices, and information access and shared decision-making.

Researchers found a large variation in hospital implementation of engagement practices. About half of hospitals fully used 9 or more of the 25 patient and family engagement practices.

Among the most widely adopted engagement practices were:

  • Written policies on patients’ rights to identify which personal contacts they’d like to have actively involved in their care
  • Policy for unrestricted visitor access to at lease some units
  • Formal policy to disclose and apologize for medical errors

The practices less widely adopted were:

  • Involvement of patients or family as educators when training clinical staff
  • Patient and family advisory councils meeting within the last year
  • Patients and family members sitting on the patient and family advisory council

The most common barrier to implementation by hospitals was identified as competing priorities.

 

Source: Herrin J and others. Patient and family engagement: a survey of US hospital practices. BMJ Quality & Safety online first, June 2015. http://qualitysafety.bmj.com/content/early/2015/06/16/bmjqs-2015-004006.full

Related: Patient and family engagement and patient satisfaction: results of a national survey.  Health Research & Educational Trust in partnership with American Hospital Association. April 2015. http://www.hpoe.org/Reports-HPOE/2015/pfesurveyresultsjuly12015_final.ppt

Posted by AHA Resource Center (312) 422-2050, rc@aha.org

Patient-family councils – case study in person-centered care

Who: Catholic Health Initiatives

What: Patient-family advisory council (system-wide initiative)

When: Planning was initiated in 2009; implementation began in 2010 and has been completed

Where: Englewood, CO-based hospital system with 76 hospitals in 18 states

How: Read article, including side bar on “How CHI Rolled Out Its National Program”

Why: To support CHI’s philosophy of person-centered care –

  • Personalization of care according to patient and family needs, preferences, and values
  • Comprehensive care encompassing body, mind, and spirit
  • Collaborative care that links patients and their families to providers

Source: Haycock, Camille.  Patient-family councils make the difference.  Health Progress.  93(2): 24-29, March-April 2012.  Full text at http://www.chausa.org/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=8147