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TURNOVER: How to improve exit interviews

Exit interviews may provide less than useful information because departing employees may not be candid about interpersonal factors that contributed to their decision to leave.  Moreover, the authors contend that an exit interview program is often used “as an excuse not to have meaningful retention conversations with existing employees.”

Results of a cross-industry survey of 210 organizations yielded data about who conducts exit interviews (I rounded the following percentages off):

  • 71 percent done by HR department
  • 19 percent done by departing employee’s direct supervisor
  •   9 percent done by direct supervisor’s manager
  •   1 percent done by consultant

Pragmatic tips on how to structure a strategic exit interview program are discussed.

Source: Spain, E., and Groysberg, B. (206, Apr.). Making exit interviews count. Harvard Business Review. 94(4), 88-95.  Click here for publisher’s website: https://hbr.org/2016/04/making-exit-interviews-count  Posted by AHA Resource Center (312) 422-2050 rc@aha.org

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