A new report in the Hospitals in Pursuit of Excellence series looks at how the physical environment within a hospital can impact the patient experience. People, process, and place all affect the patient experience and should be part of a holistic approach for improvement.
The report identifies eight patient experience domains that HCAHPS measures and relates them to elements of the physical environment, such as noise, cleanliness, pain management, and staff responsiveness. Hospital leaders are encouraged to take a team approach to involve staff in improving patient satisfaction.
Brief case studies and resources for further reading are shared.
Source: Improving the patient experience through the health care physical environment. Health Research and Educational Trust/American Hospital Association, March 2016. http://www.hpoe.org/Reports-HPOE/gate/2016/2016-ASHE-guide-03-31-16.pdf
Posted by AHA Resource Center (312) 422-2050, rc@aha.org
Filed under: Consumer satisfaction, Posted by Diana Culbertson | Tagged: HCAHPS, healthcare environment, hospital environment, patient satisfaction |
American Hospital Association Resource Center Blog 