What do Americans think about the available information to assist them in finding quality doctors? Here are key finding from a recent survey by the Associated Press and the NORC Center for Public Affairs Research:
- When it comes to what makes a high or low quality provider, most consumers focus on doctor-patient interactions or physician personality traits rather than effectiveness of care or their personal health outcomes.
- Friends and family remain the most trusted source for providing quality information about doctors or other providers
- About half of the public links higher quality to higher cost.
- While many Americans are not confident they could locate quality information about doctors, even more have trouble finding health care costs for decision-making.
Source: Finding quality doctors: how Americans evaluate provider quality in the United States. Associated Press; NORC, July 2014. http://www.apnorc.org/PDFs/Finding%20Quality%20Doctors/Finding%20Quality%20Doctors%20Research%20Highlights.pdf
Lynch W and others. Altarum Institute survey of consumer health care opinions. Altarum Institute, Fall 2013, revised Jan. 8, 2014 [includes information sources used to find a doctor and seeking cost and quality information]. http://altarum.org/sites/default/files/uploaded-related-files/Altarum%20Fall%202013%20Survey%20of%20Consumer%20Opinions.pdf Other Altarum Institute consumer surveys: http://altarum.org/research-centers/center-for-consumer-choice-in-health-care/semi-annual-consumer-survey-results
Fox S and Duggan M. Health online 2013. Pew Research Internet Project, Jan. 13, 2013. http://www.pewinternet.org/2013/01/15/health-online-2013/
Sarasohn-Kahn J. Consumer trust in health care: online information trumps health plans. HealthPopuli.com, May 21, 2012. http://healthpopuli.com/2012/05/21/consumer-trust-in-health-care-online-information-trumps-health-plans/
Deloitte 2012 Survey of U.S. health care consumers. INFOBrief: Information technology, social media and online resources for health care – a slow climb. Deloitte, 2012. http://www.deloitte.com/view/en_US/us/Industries/US-federal-government/center-for-health-solutions/acd4509
Posted by AHA Resource Center (312) 422-2050, email@example.com
Filed under: Consumer satisfaction, Consumers, Health care quality, Hospital costs, Physicians, Posted by Diana Culbertson | Tagged: access to health information, consumer choice of physicians, patient decisionmaking |