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Achieving Price Transparency for Consumers: a Hospital Toolkit

The American Hospital Association has released a new toolkit to help hospitals address price transparency. After discussing the what and why of price transparency, the toolkit recommends these action steps:

  1. Put yourself in the shoes of the consumer
  2. Train your staff
  3. Make information meaningful
  4. Know how your information compares to others — not just hospitals but other providers — in its accessibility and usefulness
  5. Tap your community for help

A self-assessment checklist is included for further help, followed by case examples from nine providers, sample web-based tools, and additional resources.

Source: Transparency for consumers: a hospital toolkit. American Hospital Association, July 2014. http://www.ahacommunityconnections.org/content/14transparencytoolkit.pdf

Posted by AHA Resource Center (312) 422-2050, rc@aha.org

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