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EMERGENCY DEPARTMENT: Text your patients the next day

Edward Hospital (Naperville, IL) hired a dedicated clerk ten years ago to call patients the day after they would visit the emergency department.  This helped to resolve issues related to follow-up care and improved patient satisfaction.  Today, however, the preferred method of communication has switched to email and text.  The hospital has found that there is about a 30 percent response rate via text.  The most important question is: “how are you feeling compared to when you came to the emergency department?”  There is also a query related to need to information about home care and a quick assessment of patient satisfaction with care providers.

Source: Hospitals leverage nursing staff, IT tools to reach out to patients following discharge from the ED.  ED Management;26(2):17-20, Feb. 2014.  Click here for access to the publisher’s website: http://www.ahcmedia.com/public/products/ED-Management.html  Posted by AHA Resource Center (312) 422-2003, rc@aha.org

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