Edward Hospital (Naperville, IL) hired a dedicated clerk ten years ago to call patients the day after they would visit the emergency department. This helped to resolve issues related to follow-up care and improved patient satisfaction. Today, however, the preferred method of communication has switched to email and text. The hospital has found that there is about a 30 percent response rate via text. The most important question is: “how are you feeling compared to when you came to the emergency department?” There is also a query related to need to information about home care and a quick assessment of patient satisfaction with care providers.
Source: Hospitals leverage nursing staff, IT tools to reach out to patients following discharge from the ED. ED Management;26(2):17-20, Feb. 2014. Click here for access to the publisher’s website: http://www.ahcmedia.com/public/products/ED-Management.html Posted by AHA Resource Center (312) 422-2003, email@example.com