HCAHPS hospital patient satisfaction scores (mean)

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

Mean patient satisfaction scores by ownership type (based on 2011 data from the CMS Hospital Compare database)

• 261.2 not-for-profit church-owned hospitals
• 258.4 government hospitals
• 253.1 for-profit hospitals
• No score reported in this article for not-for-profit non-faith-based hospitals

Note: On these scores, higher is better.

Source: McKinney, M.  Mission and margin: high performance continues to show wide variation, based on ownership structure, measurement metrics.  Modern Healthcare;43(23, supplement):5, June 10, 2013.  Click here for the publisher’s website: www.modernhealthcare.com  Posted by AHA Resource Center, (312) 422-2050, rc@aha.org