The relationship between patient experience survey results and health care quality is controversial. In this brief commentary, researchers who have studied the subject conclude that “theory and the available evidence suggest that [patient experience surveys] are robust, distinctive indicators of health care quality.” They state that work needs to be done on methodological issues related to this type of survey. They also enumerate five reasons why there have been inconsistent findings in the literature on this topic.
Why do I like this article? From the New England Journal; researchers from Duke and the University of North Carolina; and, full text free on the web.
Source: Manary, M.P., and others. The patient experience and health outcomes. The New England Journal of Medicine;368(3):201-203, Jan. 17, 2013. Click here for full text: http://www.nejm.org/doi/pdf/10.1056/NEJMp1211775 Posted by AHA Resource Center, (312) 422-2050, rc@aha.org
Filed under: Consumer satisfaction, Posted by Kim Garber | Tagged: HCAHPS survey, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), Patient exerience surveys, Patient satisfaction surveys |
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