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What are health care HOTSPOTS and SUPER USERS?

There is likely to be a residential building or housing complex in your town that generates very high health care utilization rates — inpatient admissions, readmissions, and emergency department visits.  This is a health care hotspot, but to find these locations, you need all-payer data on all the hospitals in town.  The Camden Coalition of Healthcare Providers has such data about the Camden, NJ, market going back 10 years, which gets real-time input from the three hospitals.   The Coalition identifies health care “super users,” individuals with high inpatient utilization rates and assigns them to high-risk teams or intermediate-risk teams for posthospital follow-up services.  The Coalition has also identified two buildings in the city where patients with high utilization of inpatient care live.  In one of those buildings, a clinic was opened.

Source: Jeffrey C. Brenner, MD, on driving down the cost of care.  HFM. Healthcare Financial Management;67(1):73-75, Jan. 2013.  Click here for access to the publisher’s website: http://www.hfma.org/Content.aspx?id=14878  The Coalition website is: http://www.camdenhealth.org/  Posted by AHA Resource Center, (312) 422-2050, rc@aha.org.

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