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Patient-family councils – case study in person-centered care

Who: Catholic Health Initiatives

What: Patient-family advisory council (system-wide initiative)

When: Planning was initiated in 2009; implementation began in 2010 and has been completed

Where: Englewood, CO-based hospital system with 76 hospitals in 18 states

How: Read article, including side bar on “How CHI Rolled Out Its National Program”

Why: To support CHI’s philosophy of person-centered care –

  • Personalization of care according to patient and family needs, preferences, and values
  • Comprehensive care encompassing body, mind, and spirit
  • Collaborative care that links patients and their families to providers

Source: Haycock, Camille.  Patient-family councils make the difference.  Health Progress.  93(2): 24-29, March-April 2012.  Full text at http://www.chausa.org/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=8147

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