Who: Catholic Health Initiatives
What: Patient-family advisory council (system-wide initiative)
When: Planning was initiated in 2009; implementation began in 2010 and has been completed
Where: Englewood, CO-based hospital system with 76 hospitals in 18 states
How: Read article, including side bar on “How CHI Rolled Out Its National Program”
Why: To support CHI’s philosophy of person-centered care –
- Personalization of care according to patient and family needs, preferences, and values
- Comprehensive care encompassing body, mind, and spirit
- Collaborative care that links patients and their families to providers
Source: Haycock, Camille. Patient-family councils make the difference. Health Progress. 93(2): 24-29, March-April 2012. Full text at http://www.chausa.org/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=8147
Filed under: Best practices, Consumer satisfaction, Consumers, Health care quality, Hospitals, Patient care, Posted by Sara Beazley | Tagged: Patient engagement, patient satisfaction, patient-centered care, Person-centered care |
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