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Lateral service improves hospital employee satisfaction

Lehigh Valley Health Network (Allentown, PA) became interested in the concept of lateral service, or lateral accountability, a way of improving interpersonal and interdepartmental relations, in 2005.  This article describes how the hospital explored the concept, building on the Shea Work Systems Model.  Among the outcomes of attention to this issue has been a drop in RN turnover, down to about 9 percent in 2010. 

Source: Vose, C., and others.  Lateral service to deliver better patient care.  Nurse Leader;10(1):34-38, Feb. 2012.  Click here to access full text: http://www.nurseleader.com/article/PIIS1541461211002928/abstract?rss=yes Posted by AHA Resource Center, (312) 422-2050, rc@aha.org

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