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Akron Children’s slashes MRI wait time by 3 weeks

Using Lean Six Sigma techniques, Akron Children’s Hospital (Akron, OH, 300 beds) cut the time that outpatients have to wait for an uncomplicated MRI from about 25 days to one or two days.  It took hard work and several attempts; the first process improvements helped a little, but not enough.  But the breakthrough occurred in mid-2009.  Since then, MRI volume has increased by about one-quarter, translating into about a $1.3 million increase in revenue. 

What I like about this article:  First, they had such a dramatic improvement, resulting in measurable increases in stakeholder satisfaction, as well as in financial gains.  Second, there’s a lot of detail given about the process.  Third, there is also a description of how they improved their billing processes.

Source: Bucci, R.V., and Musitano, A.  A Lean Six Sigma journey in radiology.  Radiology Management;33(3):27-33, May/June 2011.  Published by the Association for Medical Imaging Management (800) 334-2472. 

Posted by the AHA Resource Center (312) 422-2050, rc@aha.org

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