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“Your ED is ready” . . . Online reservations for emergency department visits

Emergency department (ED) wait times can impact patient flow, patient care, and patient satisfaction. In recent years, hospitals have implemented a variety of strategies to improve and promote their ED wait times. A number of hospitals now use online reservation systems for patients seeking immediate care for non-life-threatening conditions.

Instead of waiting in a (possibly) crowded waiting room, a patient can “book” an ED visit online (much as one reserves a table at a local restaurant), complete the registration process, and wait at home for the appointed time. Patients are usually seen within 15 minutes of the reserved time. Most hospitals charge a convenience fee for the reservation service.

For a list of facilities that use InQuickER®, a commercially-available online ED reservation system, see https://www.inquicker.com/facilities.

Posted by AHA Resource Center, (312) 422-2050, rc@aha.org.

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